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Why usability matters

  • Author:zz
  • Source:zz
  • Release on:2017-07-27
Showing your ID at the airport is one thing. But using your eye as your passport? It might feel like a big step. Nevertheless, iris scanning and other forms of biometrics will soon be common sights at airports around the world.
Airports all over the world are installing biometrics to streamline the traveler journey, from airplane entry gates to baggage pickup. The Australian government plans to modernize its airports with biometrics so international travelers can zip through customs as if they’d taken a domestic flight. Iris scanning is already in use at London’s Gatwick Airport where travelers are able to self-enroll and confirm identity before boarding flights using biometric authentication, as well as Dubai International where automated biometric immigration checks are underway.
Biometric identification has many advantages over paper-based forms of ID. It’s faster, more accurate, and much more convenient. You might lose your boarding pass, but you’ll never lose your eyes.
But biometrics are still unfamiliar. Anything unfamiliar causes stress, and travel is stressful enough.
There’s a right and a wrong way to design new technology. The wrong way focuses on features. The right way focuses on human experience. Airports, governments and biometrics developers need to consider not just how these new systems will work, but how travelers will encounter them — and react to them.